Frequently Asked Questions
Eastern Royal Medical Transport specializes in long-distance, non-emergency medical transportation. These frequently asked questions explain how we support passengers and families before, during, and after trips of 200 miles or more.
Our three core values are your safety, comfort, and peace of mind, and we coordinate each trip carefully before departure.
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Important information to consider when selecting a medical transportation company
- How long has this company been in business? We have been in operation since 2008, providing dedicated long-distance medical transport service across the contiguous United States.
- Does the company use contract staff, and are its employees background-checked? Our drivers and attendants are company employees, not contractors, and our hiring process includes criminal and driving background checks. Your coordinator can confirm the crew planned for your trip.
- Does the company own its own vehicles or broker trips to outside vendors? We own every vehicle in our fleet and operate every trip ourselves. We never broker a trip to an outside vendor.
- Is there a minimum age to travel? No. We do not have a minimum age restriction. Passengers of all ages can be accommodated based on your coordinator's review of their comfort, mobility, and travel needs.
- Is there a maximum weight restriction? No. We do not have a blanket weight cutoff. Your coordinator reviews passenger weight, mobility, and equipment needs individually before scheduling so we can confirm a safe, comfortable vehicle configuration for your loved one.
What can I expect when I call?
We aim to express our values the moment you call to inquire about our services. We realize that many families are not familiar with long-distance, non-emergency medical transportation, and it is important to us that every family can make an informed decision.
A coordinator will do their best to help you understand our long-distance medical transportation services and how they relate to your transportation needs. If we believe you are better off choosing an alternative method such as air ambulance or ground ambulance, we will be the first to let you know.
Who staffs the medical transport vehicles?
Our team members come from a wide range of medical backgrounds, and we specifically hire EMTs and paramedics for their experience in medical transportation. Your transport coordinator will confirm the driver and attendant roles planned for your trip.
What should I tell my coordinator before the trip?
Before the trip, let your coordinator know whether your loved one will bring a portable oxygen concentrator, which personal medications they or a traveling companion will manage, and any positioning, meal, or comfort-stop needs, so the trip can be planned around them.
How are the vehicles equipped for safety and comfort?
Our non-emergency medical transport vehicles are customized to support your safety and comfort needs. Passengers can travel lying down or sitting up, and our vehicles are kept on comprehensive maintenance plans. Comfort features include rear air conditioning and electrical outlets; your coordinator can confirm what the vehicle assigned to your trip offers.
Our services are designed not only to meet the needs of our passengers but also to provide peace of mind for their loved ones.
Still have questions?
Call our transport coordinators at (800) 696-1495 or use the contact page. We'll answer questions about pricing, availability, mobility needs, medical equipment, and timing for your specific long-distance transport.